Welcome to our knowledge hub, where your inquiries are our clarity. Our FAQs cover a wide range of topics, from product usage to customer support.
We’re always here to provide personalized assistance and help you find the answers you need.
1. General FAQs
No. At the moment we don’t host any types of events.
Although not mandatory, we recommend creating an account for seamless access to your purchase history, which includes benefits like unlimited downloads, no expiration date on your purchases, and premium customer support.
To place an order without creating an account, simply add your preferred products to your cart, proceed to checkout and then enter your personal details.
To create a customer account, you can click on the ‘My account’ button located in the top-right corner of our website and then select ‘Register’, or click here. Alternatively, you can also choose to create an account during the checkout process.
After providing your name, username, and email address, you will receive a welcome email from us. In that email, you’ll find a link that says ‘Click here to set your new password.’ Click on that link, set your password, and you’ll be all set to log in to your new account.
3. Product FAQs
Upon completing your purchase, you will receive an email with a download link. How long it takes to download your purchase depends on the size of the product involved and the internet connection.
If you have an account, you can also access your downloads in your account in the ‘Downloads‘ section.
Our downloadable products typically come in ZIP or PDF formats. Check the product description for details.
You have lifetime access to your purchased downloads because there is no expiration date. They’ll be available in your account for as long as you need them.
You can enjoy unlimited downloads of your purchased digital file. Download it as many times as you need, ensuring you have convenient access to your content.
Our Canva templates are compatible with Canva, a free online design tool. You can easily customize them using a Canva account.
No, a free Canva account is sufficient to use our templates. However, if the template has CANVA PRO ELEMENTS, please remove them before you download the design. Or you can try CANVA PRO FREE FOR 30 DAYS.
Absolutely! You can fully customize text, colors, and images in our Canva templates to suit your needs.
No, our Canva templates are not suitable for commercial use. Be sure to check the specific terms in the product description.
Yes, non-Gmail users can access Google Drive files and folders via the link from the instructions guide.
You can unzip a ZIP file by right-clicking on it and selecting ‘Extract’ or ‘Unzip.’ This will create a folder containing the PDF files.
Yes, you can print the PDF files for personal use, such as making physical copies for your own use and enjoying them with your family and friends.
You can do this in Adobe Acrobat Reader, in which case you can open the file, go directly to File → Print, then go to ‘Properties’ and check the Borderless Printing checkbox; make sure the Page Scaling is set to None, then print the PDF without margins.
Yes, PDF files are compatible with both Windows and Mac operating systems. They can be opened on a wide range of devices and platforms.
Our printables are for personal use only unless otherwise specified in the product description. Sharing or distributing the files without permission may violate copyright and licensing terms. You can see more in the Digital Product Usage and Limited License section from our Terms and Conditions page.
After your purchase an order confirmation email was sent automatically. It contains a link to enable you to download the files immediately. If you cannot find this email, please check your spam/junk folder. If the email isn’t there either, please contact our support team, and we’ll assist you in resolving the access problem.
Download issues can be caused by a slow internet connection, browser settings, or server-related problems. Try a different browser, check your internet connection, and clear your browser cache. If the problem continues, contact our support team.
If you’ve purchased a product as a guest and no longer have the email with the download link, you can request a resend.
Please provide the email address used for the order to our support team, and we’ll verify your purchase. If the order exists in our records, we’ll resend the email with the download link to you.
No. At this moment, we do not accept guest posts, free or paid.
We are always open to exploring potential collaborations and partnerships that align with our brand values and goals. If you have an exciting idea or proposal, please contact us through our contact form to discuss further.
We look for collaborations that resonate with our brand, values, and customer interests. Our criteria may include factors such as relevance, creativity, and the potential to create value for our customers. Feel free to reach out, and we can discuss how our brands can work together.
Certainly, we’re open to media interviews. Please reach out to our media team with your interview request, and we will do our best to accommodate your needs. We value opportunities to share insights and perspectives with the media.
8. Legal FAQs
We source images for our website from platforms like Canva and Freepik, and yes, we credit the authors. You can see the symbol © and the name of the author beneath the images.
Affiliate links are special URLs that track referrals and purchases made through them. When you click on an affiliate link on our website and make a purchase, we may earn a commission. These links help support our website and the content we provide.
No, using affiliate links does not change the prices you pay for products or services. Prices remain the same whether you use our affiliate links or not.
We disclose the use of affiliate links through a clear and conspicuous disclaimer. You will find this disclaimer on the pages or posts containing affiliate links. It’s important to us to maintain transparency and provide you with this information.
A sponsored post is content created in collaboration with a brand or company. It is paid content that helps support our website. When we publish a sponsored post, it is clearly labeled as such to maintain transparency.
Sponsored posts are clearly indicated as such within the content. We use labels, disclaimers, or other prominent notifications to make it evident to our readers that a post is sponsored.
Yes, our commitment to integrity remains. While a post may be sponsored, the opinions and views expressed in it are genuine and based on our experience with the product or service. We value our readers’ trust and maintain our integrity in sponsored content.
9. Brand FAQs
Our domain name and tag line are exclusively used for our website and business. Any use of our domain name and tag line without permission is prohibited.
Unauthorized use or misuse of our brand name, logo, or trademarks is taken seriously.
We actively monitor and enforce our rights in domain disputes. If we encounter domain names that infringe on our brand, we may take legal action to protect our brand identity, often using the UDRP and WIPO processes.
The UDRP (Uniform Domain-Name Dispute-Resolution Policy) is a policy established by ICANN to resolve domain name disputes. If a domain name registered by a third party infringes on our brand, we may use the UDRP process to address the issue.
WIPO (World Intellectual Property Organization) is a specialized agency of the United Nations that handles intellectual property matters, including domain name disputes. We may utilize WIPO’s services to resolve domain disputes involving our brand.
We employ various measures, including copyright protection and legal actions, to safeguard our digital files and assets from theft or unauthorized use.
Yes, we actively monitor and take legal action against design theft, including those who steal our designs and resell our products without authorization. We are committed to protecting our original creations.
In cases of design theft, we may take legal actions such as cease and desist orders, litigation, or reporting to relevant authorities. Enforcing our rights is crucial to maintaining the integrity of our brand.